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FAQs

© 2023 by ZROOVE.com

Shipping & Returns

  • We are lightning fast! The ordered books, bookmarks, and artworks shall be shipped to the specified address within 5-7 business days of placement of order. 

  • The shipment of orders below INR499 shall include delivery charges of INR89. Orders above INR499 shall be shipped for free. Yay!

  • If we get late… :o In case the order takes more than 7 business days to ship, under ordinary circumstances, the shipping charges shall be canceled. 

  • When we’re partying in the library :D  In the case of public holidays, special holidays, emergency situations, the order might take more than the desired time to ship. We shall still make all our efforts to get you, your order at the earliest. 

  • Paintings are gorgeous beauties! They take time to get ready! ^_^ The shipment of paintings is specially taken care of. The 7-day shipment policy does not apply to paintings. The paintings are carefully framed and packed with utmost precaution to get them to you safely. Hence, they may take more time than expected. We are trying our best to make deliveries faster and better. 

  • Do you know where you live? Because your books  don’t! If the address specified is incorrect, Zroove does NOT take the responsibility of the order.

  • While sending us books for selling:

Zroove does NOT take the responsibility of misplaced/damaged books during shipments initiated by your side. We advise you to opt for trackable shipment options for books you wish to sell. We want your books to be safe while they come to us. :) Still trying our hands-on astrology, you see!

Return & Exchange Policy

Unfortunately the bookmarks, and paintings purchased on Zroove cannot be returned as of now. We are working towards making things easier for you. :)

 

Let’s see how you can give away your books or give the borrowed books, back to us:

 

  • Tell us about our guest! Log in and specify the name of the book, its author and publisher, and its year of publishing. 

  • Give the book a farewell photoshoot! Send/upload at least 3 pictures describing the condition of the book, the cover page, and the binding.

  • Send them! :) Post the book to the given address and wait for your return to get approved. [We lack some magical powers :’( and thus, Zroove does NOT take the responsibility of misplaced/damaged books during shipment initiated by your side. We advise you to opt for trackable shipment options for books you wish to sell. We want your books to be safe while they come to us].

  • While we make arrangements for our guests...! An approval indicates your eligibility for selling the book(s). 

  • Yay, we’re ready to welcome them! If the return is approved, the refund shall reflect in your account within 7 business days of approval. (Transaction processing time taken by the bank is NOT included in the 7-day policy).

  • Oops, the guest seems naggy! He didn’t like the bookshelves we have! :( If the return is rejected, the book(s) shall be returned to its origin address within 7 business days of rejection.

 

Please consider that we only provide the best to our customers and thus we need the books to be in acceptable condition before reselling them. The same ethics are followed while selling books to you! :)

We may not borrow your books if they seem to be victims of physical violence! In the following conditions, books are strictly not acceptable:

  • Torn or damaged edges or pages. Physical violence is not tolerable!

  • Torn or damaged cover. They too like good clothes! :)

  • External cover attached to the book. Don’t put them into sweaters already!

  • Scribbled pages or cover of the book. Books don’t like make-up, save it for your girlfriend! ;)

  • Unduly packaged books. Send them with care! <3

  • Missing pages or parts of the book. We are not detectives yet! :(

 

Banks can be troublesome at times! -_- In case of late/missing refunds, please contact your bank for details on the payment. If not resolved, contact us with the details of the sold book.

Shipping Policy